Question 1

Can I use these themes on multiple sites?

Accepted Answer

That depends on the type of license you purchased. If you log in to your account and check `Licenses` tab, you should be able to see what's your current activation limit.

Question 2

How often is your theme updated?

Accepted Answer

Each time a new version of WordPress is released, we check our theme for compatibility with the new version, and we update it if this is required. Also we update our theme any time we discover a bug or a new feature has been added to the theme.

Question 3

What is WordPress and what is a theme?

Accepted Answer

WordPress is an open source blog publishing application powered by PHP and MySQL which can also be used for basic content management. It has many features including a user-friendly workflow, a rich plugin architecture, and an advanced templating system. [Read more about WordPress](http://wordpress.org/about/).
A WordPress theme (template) is a ready-to-use design for your WordPress web-site. It does not affect/change the data on your web-site, just the way it is presented to your visitors.

Question 4

Can I use Chipmiunk Theme on WordPress.com?

Accepted Answer

No, third party themes are not available for use on a WordPress.com free hosted account.

Question 5

Can I try out a theme prior to purchase?

Accepted Answer

Not at the moment. We do our best to showcase the themes as we'd see them being used. Keep in mind that we provide a full-featured demo page where you can preview all of the theme's functionalities as well as customize it to your needs.

Question 6

Is Summarize.so a recurring payment?

Accepted Answer

Yes and no. Summarize.so is available as a yearly subscription as well as a one time charge. The subscription will auto renew until cancelled.

Question 7

Can I receive an invoice for my purchase?

Accepted Answer

Sure! You have the ability to generate your own invoices. To do that, go to [Account](/account) page, log in using the email you've used for purchase, click the View Order button next to the order, click **Generate Invoice** button on the Lemon Squeezy website, fill up your details and download invoice.

Question 8

I am EU country citizen – why do you charge VAT?

Accepted Answer

The [new VAT regulations](http://ec.europa.eu/taxation_customs/taxation/vat/how_vat_works/telecom/index_en.htm#rulesapp2015) (as of January 1, 2015) require digital marketplaces that electronically supply, authorize payment, and handle delivery/download of electronic services to collect, report, and remit VAT.

Question 9

If I'm not fully satisfied. Can I get a refund?

Accepted Answer

We are completely committed to offering an elite-class WordPress products at the lowest price possible. And if for any reason you feel that our products did not live up to your expectations or you think that somehow our service did not meet your standards of excellence, we offer a no-hassle 100% money back guarantee for 14 days.

In other words, you can get your money back for any purchase made within the past 14 days.

Question 10

Do you provide a child theme template?

Accepted Answer

Absolutely! You can download the child theme template [here](/child-theme/) and extend it as much as you want to get the results you need.

Question 11

Can I make code changes without a child theme?

Accepted Answer

Please never make code customizations directly to the parent theme. Always, always make code customizations from a child theme. If you've made code customizations directly to the parent theme, we're not able to support you. Over time, this will inevitably lock you into your current version of the theme and make it difficult to ever update.

Question 12

How can I include resource URLs in the search results?

Accepted Answer

You can use a great, free plugin called [Search Everything](https://wordpress.org/plugins/search-everything/). After it's installed, you can check the *"Search every custom field" option* in Settings and you should be able to search resources using their website links.

Question 13

Do you offer customization or design services?

Accepted Answer

While we are more than happy to help with minor changes (adding/editing a few lines of CSS), more extensive changes will need to be handled by a developer. If you are in need of a developer, [send us a message](mailto:hello@chipmunktheme.com), and we'll get back to you with a quote.

Question 14

Can I easily translate the theme?

Accepted Answer

Summarize.so is localized and includes default `.po` and `.mo` files. These are the files that you can use to easily translate a theme using [Poedit](http://www.poedit.net/). You can also use any one of the translation plugins available from [http://wordpress.org](http://www.wordpress.org/) to help you in the translation process.

Question 15

Can I remove the theme credits from the footer?

Accepted Answer

Sure, you can remove the theme credits by going to `Appearance > Customize > Theme Options` and checking the *"Disable theme credits"* option. But we'd be grateful if you'd considered leaving it to help spread a word about the theme.

Question 16

Stylesheet missing when installing the theme

Accepted Answer

If you are getting the `The package could not be installed. The theme is missing the style.css stylesheet.` error when you're trying to install the theme, then you are probably uploading the zip file you downloaded from us directly. In order to install the theme properly, you have to first **unzip** the file you downloaded.

Inside the unzipped file you will find another zip file, called `chipmunk-theme.zip`. You should upload that file.

Question 17

Does the theme include content?

Accepted Answer

Yes, there's a demo data file which you can use to set up some basic content for your website.

Question 18

Do you provide documentation and tutorials?

Accepted Answer

Yes, the theme documentation is included in the main package file that you'll receive upon purchase. You can also see the most recent version [here](/docs). We will be releasing articles on how to use the theme so make sure you subscribe to **[our newsletter](/newsletter)**.

Question 19

How do I install a theme?

Accepted Answer

Begin a new theme installation by first uploading the theme files. The theme files can be uploaded in one of two ways:

- **FTP Upload:**
  1. Unzip the theme.zip file
  2. Upload the unzipped theme folder into the `/wp-content/themes/` folder on your server

- **WordPress Dashboard Upload:**
  1. Navigate to `Appearance` > `Add New Themes` > `Upload`
  2. Click to browse and select the zipped theme folder (do not unzip the theme files prior to upload)
  3. Click "Install Now" to upload and install the theme

Once the theme is uploaded, activate it by navigating the Themes page (`Appearance > Themes`), and click to activate your chosen theme.

Question 20

What are the server requirements for your theme?

Accepted Answer

The theme runs perfectly on default [WordPress server requirements](https://wordpress.org/about/requirements/). In order to run the theme correctly, make sure your host supports:

- WordPress 6.0+
- PHP 7.4+
- MySQL 8.0+

Question 21

With which browsers is the theme compatible?

Accepted Answer

We test and support the theme in all major browsers. That means Chipmunk will work in Microsoft Edge, Chrome, Firefox, Safari, Opera and latest versions of mobile browsers.

Question 22

Do you support the latest version of WordPress?

Accepted Answer

Yes, we coded our theme to be compatible with the most two recent releases of WordPress.

Frequently Asked Questions

General